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The Novel Coronavirus COVID-19 and Plain Language
The virus is spreading as a disease (so far over 90,000 people infected and over 3,000 dead) but is also spreading a lot of confusion.
Health Literacy is Multidimensional
Health Literacy has been understood as literacy applied to health information. But we now know that communication is a dialogue, so even at the federal
Is Plain Language Worth It?
I was asked this question by a group of non-fiction writers. The bottom line: all content developers, even marketers and advertisers, can learn a huge
How to make the most of your business trip?
I am a Plain Language Expert who travels the world teaching, speaking, and consulting on better written communication. I am also a busy mother of
Plain Language Principles
How do we promote successful written communication? “Plain language is clear language. It is simple and direct but not simplistic or patronizing.” Nick Wright Writing
Don’t “you know?” Them: Turning the “Teach-Back” Technique Around on Doctors for Patient Advocacy
Language is key at the doctor’s office. Improving physician-patient communication can have huge benefits. In fact, an AHRQ study found that after implementing a health
